TERMS AND CONDITIONS
This website wr-shop.trove.co.jp and our registered domain are owned by NECTORY Corporation.
By agreeing to these terms and conditions and confirming your order, a binding agreement is entered into.
Once we have received your order, you will be sent an automatic email confirming your order.
In the case that the stock level was incorrect at the time of receiving the order we reserve the right not to deliver.
Should an order be placed for a mis-priced item we are under no obligation to provide the goods to you at the incorrect price, even after we have sent you the order confirmation or dispatch confirmation.
Should we not be able to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order.
■BILLING INFORMATION VERIFICATION
All billing transactions are handled by a secure third party payment processor, however in the event that billing information is unable to be verified, customers making their first time purchase may be asked to provide verification.
This would be in the form of a scan or photograph of a government issued ID or credit card with numbers blocked out.
This measure is designed specifically with customer's security in mind to ensure the card holder is indeed the person using the card.
Payment must be made through credit or debit card or paypal.
We will not charge your credit or debit card or paypal until we dispatch your order.
Payment is accepted through the following credit or debit cards.
VISA / MASTERCARD / AMERICAN EXPRESS / PayPal
Delivery charges are not included in the prices.
We reserve the right to adjust incorrect prices.
Prices shown on the site are in USD.
The trade marks and logos displayed on this website are registered and unregistered trade marks of TROVE.
No individual or entity may use, reproduce or authorize the use of or reproduction of any trademark or logo on this site without prior written permission.
TROVE reserves the right to alter any of the policies, terms and conditions at any time. You acknowledge that you shall become bound to the current version of the terms and conditions and it is your responsibility to be aware of the current version each time you use the website.
We ship worldwide via "EMS" WORLDWIDE service.
Deliveries within Japan will be dispatched by YAMATO TRANSPORT Co.,ltd.
Your order will be dispatched within 2-5 days of receiving your order.
*Pre-order items will be shipped on the stated delivery date.
*There are some cases where orders may be delayed due to factors out of our control.
*TROVE is not responsible for any delays and/or damage caused while in transit by the postal service, courier or customs agencies.
Any customs or import duties charged once a delivery reaches its destination country is the responsibility of the customer.
TROVE has no control over these charges and cannot tell you in advance what the cost of duties will be.
If you would like to know how much your duties will be on an order, please contact your local customs office.